Return & Damaged Goods Policy
DAMAGED GOODS POLICY
IT IS IMPORTANT TO OPEN AND INSPECT YOUR PRODUCT
AS SOON AS YOU CAN FOLLOWING FEDERAL EXPRESS DELIVERY.
DAMAGE CLAIMS MADE LATER THAN 12 DAYS AFTER FED EX
DELIVERY OF THE SHIPPED ITEM ARE NOT COVERED BY FEDERAL EXPRESS COMPANY PER
THEIR POLICY. HISTORICALLY WE HAVE HANDLED ANY CLAIMS MADE AND WE GLADLY WILL
CONTINUE DOING SO. WE CANNOT BE RESPONSIBLE FOR LATE OR DELAYED DAMAGE
REPORTING.
NOTE - If you do not report damages
within 10 days of receipt of your Display and Play product to Display and Play by
either phone or email - the responsibility of settling a damage claim will be yours to
deal with Federal Express as claims made after 12 days -
Federal Express will deny.
All products are shipped in packaging tested and
approved by Fed Ex for rapid settlement of all claims made within the FED EX
insurance policy guidelines.
Damage must therefore be reported
by the purchaser to Display and Play within 10 days of receipt of the item
purchased in order to enable us o comply with the Fed Ex notification period in
a timely manner and obtain insurance reimbursement.
RETURN POLICY
Depending upon product originally ordered, we will
exchange or replace most popular color combinations with another item of equal
value. We do not want you to have anything from the DisplayandPlay.com Online
Store that is not completely satisfactory. Rare or more unusual custom order
case color combinations that we know from our five years experience not to be
widely popular color combinations or have not sold before, we cannot exchange
due to likelihood of such product's return to inventory and subsequent resale to
another client is highly remote.
A $35 Return Fee will be charged to any
client in making a "one way" return, meaning the Playola or Display and
Play case ordered is being returned for a credit from Display and Play. The $35
is to partially reimbuse Display and Play for restocking costs, credit card
fees, packaging etc.
How to Return
If you need to return an item, simply
box up your merchandise along with the packing slip you will find located in the
boxing with your display case and send it back. Then contact us and we will
arrange a FedEx pickup of the package for return.
Return Shipping Charges
Return shipping charges are your responsibility unless
we made an error on your order. If you’ve received the wrong item, please notify
us at
sales@displayandplay.com
before making the return.
Contact Us
If you have any questions or comments
you can contact Marguerite or Charley directly by phone or at:
sales@displayandplay.com
Phone 936-321-4626 (Monday-Saturday) 8 - 6 CST
